Service Support

Service Support

An international innovative enterprise specializing in industrial temperature control and refrigeration technology, integrating product research and development, production, sales, and service

Service Idea

Simpsan

Focus

Wholehearted service

Market and customers are one of the important standards to test the achievements of Simpson employees. Internally, we focus on doing our job well and wholeheartedly serve colleagues in various departments; externally, we wholeheartedly consider customers and provide sincere and professional services.

Simpsan

Meticulous

Meticulous and rigorous attitude

A meticulous and rigorous work style is an essential professional quality for every Simpson person. Because we are engaged in high-tech products, we must try our best to avoid and reduce errors. Simpson people create higher value for our customers with professional solutions and wholehearted service.

Simpsan

Integrity

A word is a bond

Simpson adheres to the principle of honest service and attaches importance to the company's social reputation. We strive to overcome all difficulties, fulfill all commitments to customers, and achieve the sustainable development of the enterprise.

Simpsan

Speed

Vigorous style

Focus on work efficiency. "Speed" requires company employees to work without delay or procrastination, especially when customers encounter problems, to solve problems for customers at the fastest speed, forming a vigorous service style.

Simpsan

After-sales service

1. The warranty period for the unit equipment is 12 months after acceptance. That is, if equipment quality problems occur within the warranty period, we will provide free service.
2. Project warranty period: 12 months after acceptance.
3. Provide free technical guidance, installation guidance, and equipment debugging services.
4. Provide consumable parts at a lifetime preferential price and assist users in maintaining and maintaining units.
5. When technical personnel go to the user's site to debug equipment, they will give on-site explanations and training to the user's operators, so that the user's operators have the ability to operate independently.
6. Regularly hold user group training at the headquarters every year to provide theoretical and practical training for users' equipment operation and management personnel.
7. The company's after-sales service personnel will regularly or irregularly conduct return visits to ensure the smooth operation of the service system.
8. Provide users with professional technical and equipment supporting consultation free of charge at any time.

Service guarantee system

The company has a dedicated after-sales service center and a 24-hour after-sales hotline. Upon receiving a fault call, maintenance personnel will arrive on site within 24 hours, and general faults will be resolved within 24 hours.
The service center has dedicated personnel and lines to answer users' various questions during the equipment process.

After-sales appointment
Simpsan

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